Common Questions

What is your return policy?

Return & Refund Policy

Thanks for shopping at NPJ Originals LLC. Where we encourage all to be the only you that you are perfect at being, the original quintessence of you. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 ​calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in its original that it was mailed to you. Quality control takes a picture of all items prior to shipping, the item must also be in the original packaging. All items need original receipts or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You can also elect to receive store credit instead of a partial refund.

Exchange

If the item you purchase does not fit as expected, the item can be exchanged for the same or similar product in the appropriate size.

Shipping

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

 If you have any questions on how to return your item to us, contact us at npjoriginals.info@gmail.com

Do you offer gift cards?

We will in the future but for now unfortunately we do not.

What are the payment options?

We accept all major credit cards and pay-pal.

can I request a special sculpture or art piece?

Yes you can select from a piece from the picture gallery and send us a message from the art contact tab. Our team is diligent and will address all inquiries within 24 hrs.  

Other common questions ?